Refund Policy

At Ghar Ka Bazaar, we strive to provide the best quality products and services to our customers. However, if you are not satisfied with your purchase, we have a clear and simple refund policy to ensure a hassle-free experience.

1. Eligibility for Refunds

You are eligible for a refund under the following conditions:

• Damaged or Defective Products: If the product you receive is damaged, defective, or expired.
• Incorrect Products: If you receive a product that differs from what you ordered.
• Missing Items: If any items from your order are missing.
• Order Cancellations: If you cancel your order before it has been dispatched, you are eligible for a full refund.

2. Time Frame for Refund Requests

All refund requests must be initiated within 24 hours of delivery. Claims made after this time may not be eligible for a refund.

In the case of order cancellations, refunds will be processed if the cancellation request is made before dispatch.

3. How to Request a Refund

To request a refund, follow these steps:

• Contact our customer service at complaints@gharkabazaar.in or use the “Contact” section in your account.
• Provide your order number, the reason for the refund request, and any supporting documentation (such as photos of damaged/defective products).
• Our customer support team will review your request and confirm eligibility for a refund.

4. Refund Process

Once your refund request is approved:

• We will process the refund to the original payment method used for the purchase (credit card, debit card, UPI, etc.).
• Refunds will be processed within 7-10 business days from the date of approval.
• For orders paid by cash on delivery, we will contact you to arrange an appropriate refund method (e.g., bank transfer or wallet credit).

5. Non-Refundable Items

The following products are not eligible for refunds:

• Perishable goods such as fresh produce, dairy, and bakery items, unless they are damaged or defective.
• Products that have been opened or used (unless defective).
• Gift cards or promotional items.

6. Return of Products

In cases where a product needs to be returned:

• We may arrange a pickup of the item from your location, or you may be asked to return the product to a designated location.
• Products must be returned in their original packaging and in unused condition.

7. Partial Refunds

In some situations, only partial refunds are granted:

• If the product is not returned in its original condition or packaging.
• If only part of the order was incorrect or missing.

8. Exchanges

If you prefer to exchange a defective or incorrect product rather than request a refund, please contact our customer support, and we will arrange a replacement subject to product availability.

9. Cancellation Refunds

Orders can be canceled for a full refund if they are canceled before being dispatched.

Once the order is dispatched, it cannot be canceled, but you may still be eligible for a refund under other conditions (damaged, defective, or incorrect items).

10. Contact Us

For any refund-related inquiries, please reach out to our customer support team at:

Ghar Ka Bazaar
Address: Shop No. 12 & 13, Priyanka Unite, Plot no: 38/38A/41, Sec - 18, Ulwe, Navi Mumbai, Maharashtra - 410206
Phone: +91 77382 60452
Email: complaints@gharkabazaar.in